FAQS

1. What is Rawan Al Basha?
Rawan Al Basha is a Lebanon-based beauty store offering premium makeup and beauty tools, carefully selected for quality, performance, and style.

2. Are your products original?
Yes! All our products are 100% authentic and sourced from trusted suppliers.

3. Do you test on animals?
We do not sell products that are tested on animals.

4. What types of products do you sell?
We offer makeup essentials like lip gloss, false lashes, eyebrow pencils, powder puffs, beauty blenders, cleansing brushes, and more.

5. Are your products safe for sensitive skin?
Most of our products are suitable for sensitive skin, but we recommend checking the ingredient list before use.

1. Do you ship worldwide?
No, we currently ship only within Lebanon.

2. How long will my order take to arrive?

• Beirut: Next business day.

• Outside Beirut: 2–3 business days.

3. How much is the shipping fee?
Shipping fees are calculated at checkout based on your location.

4. Can I return or exchange my makeup products?
For hygiene reasons, we do not accept returns or exchanges on makeup and beauty tools unless they are defective or damaged upon arrival.

5. What should I do if I receive a damaged or wrong item?
Please contact us within 24 hours of delivery with your order number and photos of the product so we can assist you.

6. Do you have cash on delivery?
Yes, we offer Cash on Delivery within Lebanon.

7. How can I contact customer service?
You can reach us via [your email/WhatsApp number] during business hours.